ibizabet is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you hold as a player on our platform.
ibizabet collects only the personal data that is strictly necessary for account operation, payment processing, identity verification, and regulatory compliance.
All personal data is stored on secured servers with access controls, encryption at rest, and regular security audits. Physical and electronic safeguards are maintained at all times.
You have the right to access, correct, and request deletion of your personal data held by ibizabet, subject to applicable legal and regulatory retention requirements.
ibizabet does not sell, rent, or commercially exchange your personal data with third parties for their own marketing purposes. Your information is not a product we trade.
This Privacy Policy ("Policy") describes how ibizabet ("we", "us", "the Company", "ibizabet"), operating the Platform atibizabet.casa, collects, processes, uses, stores, and protects personal data provided by or generated about players and website visitors ("you", "Player "User") in connection with their use of the ibizabet Platform and Services.
This Policy is an integral part of the ibizabet Terms and Conditions and should be read in conjunction with that document. By registering an account or accessing any part of the ibizabet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
ibizabet is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards. We apply data minimisation principles — collecting only what is necessary — and implement appropriate technical and organisational security measures to protect the data we hold.
This Policy applies to all players who access ibizabet from Malaysia or any other jurisdiction. Malaysian players using Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or any other supported payment method are subject to this Policy in respect of transaction and payment data processed through those channels.
For the purposes of this Privacy Policy, the following terms are defined as follows:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, contact details, financial information, and device identifiers. |
| Data Controller | ibizabet, the entity that determines the purposes and means of processing your personal data. |
| Data Processor | A third party that processes personal data on behalf of ibizabet under a contractual data processing agreement. |
| Processing | Any operation performed on personal data — including collection, storage, use, transmission, or deletion. |
| KYC | Know Your Customer — the identity and age verification process applied to player accounts. |
| Cookies | Small text files placed on your device by the Platform to enable session management, analytics, and personalisation functions. |
| Platform / Website | The ibizabet website accessible at ibizabet.casa and any associated mobile-optimised versions. |
ibizabet collects personal data across several categories. The specific data collected from any individual player depends on the nature of their interaction with the Platform:
| Data Type | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad number for Malaysian nationals) |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) |
| Authentication Data | Hashed password, security questions (if enabled), two-factor authentication settings |
| Account Preferences | Language settings, deposit limit preferences, responsible gambling tool configurations, communication consent settings |
To comply with anti-money laundering (AML) obligations and enforce age restrictions, ibizabet collects:
ibizabet records all financial transactions processed through player accounts, including:
We maintain records of platform activity including:
ibizabet collects personal data through the following mechanisms:
ibizabet processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
ibizabet uses your personal data exclusively for the purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected without your explicit consent.
ibizabet does not sell, rent, or commercially trade your personal data to third parties for their own purposes. Data is shared only in the limited circumstances described below:
ibizabet engages third-party service providers who process personal data on our behalf under contractual data processing agreements. These include:
All data processors engaged by ibizabet are contractually bound to process personal data only on ibizabet's documented instructions, to maintain appropriate security standards, and not to sub-process data without authorisation.
Game studios providing casino and live dealer content to the Platform may receive limited technical session data (such as session token and game round identifiers) necessary for game delivery and dispute resolution. These studios do not receive personally identifiable player information beyond what is technically required for game session management.
ibizabet may disclose personal data to law enforcement agencies, courts, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or regulatory direction. Where permitted by law, ibizabet will endeavour to notify the affected player prior to such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of ibizabet's business, personal data held by ibizabet may form part of the transferred assets. Affected players would be notified of any such transfer and any material change to the way their data is processed as a result.
Important: ibizabet will never share your personal data — including your name, MyKad number, contact details, or financial information — with third parties for their own direct marketing purposes without your explicit prior consent.
ibizabet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ibizabet's data retention and deletion procedures. Anonymised data (which cannot be linked back to an individual) may be retained indefinitely for statistical and analytical purposes.
The ibizabet Platform uses cookies and similar tracking technologies to enable core Platform functionality, maintain session state, and support analytics and security monitoring.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to access and use the Platform. Disabling analytics or functional cookies will not prevent access but may affect the quality of your experience.
ibizabet does not serve third-party advertising cookies or tracking pixels on its Platform for external advertising network purposes.
ibizabet implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as absolutely secure. ibizabet shall not be liable for data security incidents that fall outside its reasonable control, including attacks by sophisticated third-party threat actors.
In the event of a data breach that poses a material risk to affected players, ibizabet will notify relevant individuals promptly and in accordance with applicable regulatory requirements.
Subject to applicable law and legitimate processing grounds, you hold the following rights in respect of the personal data ibizabet holds about you. To exercise any of these rights, contact our support team at [email protected].
You may request a copy of the personal data ibizabet holds about you, along with information about how it is used and to whom it has been disclosed.
You may request correction of inaccurate or incomplete personal data held about you. Some corrections may require supporting documentation (e.g., a name change supported by legal documentation).
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overiding legal retention obligations (e.g., AML record-keeping).
You may request that ibizabet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested or while an objection to processing is assessed.
Where technically feasible, you may request receipt of personal data you have provided to ibizabet in a structured, machine-readable format for transfer to another data controller.
You may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. ibizabet will cease that specific processing unless compelling legitimate grounds override your interests.
The ibizabet Platform is strictly for persons aged 21 years and above. ibizabet does not knowingly collect personal data from individuals under 21 years of age. Age verification is enforced through mandatory KYC procedures.
Where ibizabet becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted promptly, the associated Account will be closed, and any deposited funds will be returned to the payment source to the extent technically and legally feasible. Winings associated with an underage account will be forfeited in accordance with the Terms and Conditions.
As an internationally licensed platform, ibizabet may transfer personal data to, or process it in, countries outside Malaysia, including countries where our licensed game studio partners, cloud infrastructure providers, or KYC service providers are located. ibizabet takes steps to ensure that any cross-border transfer of personal data is subject to appropriate safeguards consistent with applicable data protection standards.
Where personal data is transferred to a third country, ibizabet relies on one or more of the following safeguards: contractual data transfer agreements incorporating standard data protection clauses; the recipient's certification under a recognised data protection framework; or the adequacy of the recipient country's data protection regime.
The ibizabet Platform does not include links to external third-party websites or services beyond what is necessary for payment processing and game delivery. ibizabet is not responsible for the privacy practices of any third-party websites that players may access independently.
The payment methods available on the Platform — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking applications — are subject to their own respective privacy policies in respect of data processed directly within those services. ibizabet receives only transaction confirmation data from these providers and does not have access to your credentials or account details with those services.
ibizabet reserves the right to revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business operations, or data processing practices. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they could significantly affect your rights or the way ibizabet processes your data — ibizabet will notify you through a Platform notification or by contacting you via your registered email address or mobile number before the changes take effect.
Your continued use of the ibizabet Platform following notification of a material change constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or wish to submit a data protection complaint, please contact ibizabet's support team through any of the channels below. We are committed to responding promptly and transparently.
Players who are unsatisfied with ibizabet's response to a privacy complaint may refer their concern to the relevant supervisory authority in their jurisdiction. ibizabet commits to co-operating with any such supervisory process in good faith.
Key commitments every Malaysian ibizabet player should be aware of regarding how their data is handled.
ibizabet is legally required to verify identities and monitor transactions as part of anti-money laundering obligations. KYC data is retained for a minimum of 5 years post-Account closure regardless of deletion requests.
Withdraw your marketing consent at any time through your Account settings or by contacting support. Opting out will not affect transactional or service emails that are necessary for your Account to function.
KYC documents such as MyKad copies are stored encrypted, accessed only by authorised verification personnel, and retained only for the period required by AML law. They are never used for marketing purposes.
ibizabet does not store your full e-wallet credentials or full bank account details. Payment processors (Touch 'n Go, Boost, GrabPay, DuitNow, FPX banks) handle your payment authentication directly. ibizabet receives only transaction confirmation data.
ibizabet uses wagering activity data to proactively monitor for patterns associated with problem gambling. This is a player protection obligation — not a commercial data use — and data used for this purpose is not shared with third parties.
Live chat and email support interactions are recorded for quality assurance and dispute resolution purposes. These records are retained for a minimum of 12 months. You may request access to your support interaction history through the data access request process.
Our support team is available24/7 to help with any privacy-related queries, data access requests, or correction. You can also explore our full Terms & Conditions or visit the ibizabet homepage.
For players aged 21 and above only. Gambling involves financial risk. Play responsibly.